Returns Policy
Refunds or replacements are only available for defective and/or damaged products. To apply for a return, simply notify our customer service via e-mail within 15 days from receiving your product. Please include photos of the defective and/or damaged product in the attachment of your e-mail.
When the return is approved, please ship the product to the address stated in your returns e-mail. Customers are responsible for the cost of shipping. Once received, we will process a replacement or refund, depending on your preference. Shipping costs for the replacement product will be covered by Align.
Shipping
Aligners are made to measure, on order, in our facility in Germany. Fabrication and shipping can take up to 7 business days.